Phone Answering Tips for Your Bounce House Business

One mistake I see people make quite frequently when running their bounce house business is the way they handle their phone calls. This is such a small thing that it amazes me that more people don't put more thought into it.

You can spend all kinds of time and money getting the best equipment and advertising but it's amazing how many people don't take care of their phone calls.

Now...most of us start small and many have other jobs when we're just starting so you can't ALWAYS be at the phones. But, whenever possible you should answer your calls yourself. If you CAN'T answer, then return the calls as soon as possible....check your messages on your break, lunch time etc. The basic fact is that a lost phone call is many times a lost sale.

But, don't get depressed, because those of you who can't answer during the day can still get the jump on competition if you answer your phones in the evening. Many people will plan their parties when they're home after work, and the company that answers is the one who will book their rental.

There are a couple of different products that can help you manage your phones. We use Aptela . It's a voip program and for a small amount of money we get a professional recording and music on hold...but the BEST part is that we can transfer the calls to other phones easily...a cell phone or an assistant's phone, etc. You can set up the system to call you or email you a voice message immediately but the best part? You can check your account daily to see how many calls that did NOT leave a message and the time of the day they arrived.

This is a great way to see how many calls you're missing by not answering during the day and a great way to plan any staffing you need in your office.

We all know how much money you can make with a bounce house business...but you have to wonder....how much more could you make if you answered every phone call?